Frequently Asked Questions
Browse the answers for the questions we get the most. If you don't find what you are looking for please let us know.
What is the warranty?
We have a 12-month warranty on all of our products to ensure the quality of our products. Read more warranty information here
What is the refund policy?
30-day money back guarantee if you are not satisfied for any reason.
What file formats are supported?
Through app upload: mp4, mov, avi, png, jpg, gif
Through SD card upload: mp4, jpg
What kind of content can I upload?
Our holographic fans support all types of content. It will display regular 2D video and photo just like regular monitors. However it's main benefit is the ability to display 3D videos.
Do I have to be connected to the fan for it to work?
No, after you have uploaded all the content you want displayed you do not have to be connected. Content will be played continuously in a loop in alphabetical order.
What is a 3D holographic fan?
A holographic fan is an integrated system designed to outperform and outshine traditional display platforms. Producing vivid 3D images and video in real life that mesmerizes spectators and stops them in their tracks.
How does a holographic fan work?
Holographic fans work by using the principle of POV (Persistence of Vision). Persistence of vision is the phenomenon by which the brain continues to perceive an image for a brief period of time after the image has been removed. In our case the holographic illusion is created by the rapid movement of the blades and the precise, careful control of the timing of the LED lights.
How do I play audio?
To connect a Bluetooth speaker turn on the speaker and make sure it is searching to pair. Then, just plug in you holographic fan and it will automatically pair.
What do I do if it stops working or some LED's are out?
If your holographic fan is not working properly please contact us or a representative and we will work with you to troubleshoot your problems. We also have a guaranteed 12-month warranty that we will replace any failed hardware immediately at no cost.