We do our best to have your order delivered as quickly and safely as possible. If you have questions, please send an email to firstname.lastname@example.org or call us at (636)-515-9233
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
Orders are processed, packaged, and shipped according to Lumina's shipping schedule, packaging specifications, and carrier choices. Shipping times may vary depending on the product and the size of the order. Lead times may change frequently and without notice. If you would like an estimate of a lead time before placing an order, please contact us by calling (636)-515-9233 or emailing email@example.com.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please double check your shipping address. If the package is returned to us due to incorrect shipping address, an additional shipping fee will incur to be shipped to the new address. We can only change the address if your order hasn't been shipped yet (typically 1-3 days). Please email email@example.com as soon as possible if you need to change the address.
No shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada)
U.S. Domestic: 1-5 business days.
Please allow 1-3 business days for processing and handling. If you haven't received a shipping confirmation email with your tracking info within 3 days from the day you've placed an order, please reach out to us at firstname.lastname@example.org.
Please note: During the holiday season, it can get very busy for our warehouse and shipping carriers. You may, or may not experience a delay in processing and shipping times. In the event that you do experience a delay, please email us at email@example.com for a more accurate delivery date. Thank you for your understanding and patience.
We do our best to get your order to you as soon as possible. We provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping dates may change without notice (due to supply chain issues, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). We appreciate your patience and understanding in as we work through these difficult times.
Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. We will update the policy page here when we implement additional shipping options for our customers.
Lost or Damaged Items:
In the unlikely event that a shipment arrives damaged, it is the customer's responsibility to document any damage on the Delivery Receipt and refuse the shipment by noting it on the handheld device provided by the driver.
We urge you to please inspect the items upon delivery before signing the delivery receipt.
If you receive a damaged item and want to initiate a return, do not sign the delivery receipt -- make a note on the delivery receipt that the item was damaged.
We are not responsible for damaged/lost packages once they are shipped. If your package arrive damaged or lost, please submit a claim with the respective shipping carrier using your tracking number. You can also contact firstname.lastname@example.org to assist you with this process.
The customer will be responsible for filing a freight claim with the carrier, and Lumina will advocate on your behalf and assist in resolving the situation with the carrier.